Return & Replacement Policy

Clear and transparent guidelines for returns and replacements at Spareszone.

At Spareszone, we understand that accuracy and reliability are critical when dealing with industrial and machinery spare parts. This Return & Replacement Policy outlines the conditions under which returns or replacements may be accepted.

By placing an order on Spareszone, you agree to the terms mentioned below.

Eligibility for Return or Replacement

Returns or replacements will be considered only in the following cases:

Product received is damaged during transit
Product received is defective or non-functional
Incorrect product delivered (not as per order)

Non-Returnable Items

Due to the nature of industrial spare parts, the following items are not eligible for return or replacement:

Items damaged due to improper installation or misuse
Electrical or electronic parts once installed or used
Customized, made-to-order, or specially sourced items
Items without original packaging, labels, or serial numbers
Returns requested due to incorrect selection by the buyer

Return Request Timeline

Return or replacement requests must be raised within 48 hours of delivery
Requests submitted after the timeline may not be accepted
Unboxing videos or clear images may be required for verification

Return & Replacement Process

Submit a request through your Spareszone account or contact support
Provide order details, issue description, and supporting evidence
Our team will review and verify the request
Upon approval, replacement or resolution will be initiated

Return Shipping

If the return is approved due to seller error or transit damage, return shipping will be arranged or reimbursed as applicable. In other cases, return shipping costs may be borne by the buyer.

Refunds

Refunds, if applicable, will be processed only after inspection and approval. Approved refunds will be credited to the original payment method within 7-10 business days.

Final Decision

Spareszone reserves the right to make the final decision on all return, replacement, or refund requests to prevent misuse and ensure fairness.

Need Help?

For return or replacement assistance, contact us at:

info@spareszone.in

Powering Industry with Trusted Spares